Shipping chocolate is a delicate process, and we here at Coracao & CACOCO do our best to package everything with the utmost care to ensure safe delivery.
Please take a minute to familiarize yourself with our shipping policies before placing your order.
Order Processing Time
All orders will take between 1-5 business days to process within our facility before being shipped. Orders placed after 1 pm PST may not be processed until the next business day. If you need an order to arrive by a certain date, please contact us directly and we will do our best to accommodate.
Our business hours are Monday-Friday, 9am-5pm PST. We don't process or ship orders over the weekend.
Note: During busy holiday seasons or warm weather months, order processing time may be longer, and we may not be able to accommodate special order requests. We thank you for your understanding.
If you receive an order that contains damaged or compromised items, please take photo documentation and email us to let us know. We do our best to ensure the quality & safe delivery of our products, however, there are sometimes circumstances out of our control. We care about you receiving your chocolates, and will do our best to make it right when possible!
We live in an unpredictable world, and this is why we make sure to send tracking info for your order and request that you are home to receive your goodies, as external factors such as theft or animal damage (yes, it has happened - squirrels love our chocolate!) are unfortunate possibilities. If an issue occurs, feel free to reach out to us, but we cannot guarantee a full refund for damage or theft that occurs after delivery - please take care to receive your packages in a timely manner, or arrange for someone to do so for you!
Warm Weather Shipping Protocols
Our main goal is to make sure that your products arrive unmelted and in the best possible condition. During warmer months (approx. April-October), shipping costs will increase to accommodate packing your chocolates with ice & insulation materials. We will aim to only ship orders Monday-Wednesday, at our discretion, to ensure your chocolate doesn’t sit in a hot delivery truck or warehouse over a weekend.
Our default carriers are USPS & UPS. We reserve the right to use whichever carrier makes the most sense for each order, taking into account delivery times. If you need to request one or the other, please reach out directly.
Please follow your tracking information once it is received, and make sure to have someone home to receive the package directly to avoid prolonged time in outside heat.
Note: If you are somewhere with an extreme climate (over 95 degrees), such as FL, TX, AZ, or HI, please consider upgrading your shipping to an Express 1-Day option. We will also reach out directly in the event that weather at the time of your order seems too risky for safe shipment.
Shipment Issues & Delays
If an order is shipped back to us or there is a delivery issue that is due to invalid shipping information entered by the customer, such as a wrong address, there may be extra charges incurred for us to reship products. Please double check shipment addresses before placing your order to ensure successful delivery; if you notice a mistake after ordering, please email us immediately and we will do our best to adjust if the items have not shipped yet!
We unfortunately cannot offer refunds for delayed shipments as mail carriers are experiencing high volume due to COVID-19 and other external factors. Please allow ample time for your package to arrive, or select a shipping option that will ensure quick delivery (i.e. One-Day Express). If your package has not arrived within 5 business days of its original tracking ETA, please contact us.
We appreciate our customers and want to help with any issues where we can. If you have questions or concerns about your order, please don’t hesitate to email us!
Delivery Times for Businesses & Residences
USPS and UPS are our preferred and most reliable shipping vendors.
Deliveries are made to commercial locations Monday through Friday. Saturday delivery is available for businesses only if specified (where available, additional charges apply). Deliveries to businesses occur between 9 am and 5 pm.
Deliveries are made to residential locations Monday-Saturday, and deliveries to residences occur between 9 am and 8 pm.
Note: Our shipping vendors may require a signature for delivery at the discretion of the driver.
Free Shipping Over $75
Orders totaling over $75 (before ship costs) within the United States will automatically receive free ground shipping. These orders can take up to 7 business days to arrive (depending on your location) once shipped.
If you need your order to arrive quicker than it would via our complimentary ground shipping, make sure to select a more appropriate ship method upon checkout. Extra charges may occur.
During warm weather months (approx. April-October), free priority shipping will be the default. Hawaii & Alaska will be excluded from free shipping during this time, and only the continental U.S. will qualify.
Note: Canada is excluded from this promotion.
We do offer shipping to Canada during colder months! Please be aware that with these international orders, we will do our best to package things carefully to ensure safe delivery, but the customer will assume the risk for shipments that are damaged, delayed, or lost in transit. Customs are unpredictable and shipping perishable items can be tricky with the inevitably longer transit times. Thank you for your understanding!
To inquire about shipping to countries other than the U.S. or Canada, please visit our contact page. Note: we are unable to process international credit cards or orders originating from an international IP address.
How Do I Track My Order?
Once your order has been shipped, you will receive a confirmation email that will contain order tracking information. If you do not receive an email within 5 business days after placing your order, feel free to contact us and we will be happy to assist you.
Note: As chocolate is a perishable item, please do your best to ensure someone is available to receive your package when it is delivered, or make arrangements for it to be shipped to a location that is secure.