We Are Open For Business - Orders over $75 Ship Free
(510) 984-4848
Mon - Fri (10 AM -5 PM PST)

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IMPORTANT DISCLAIMER - PLEASE READ BEFORE PLACING ORDER: Orders take between 1-5 days to process before being shipped from our facility. If you need an order to arrive by a certain date, please contact us directly and we will do our best to accommodate. Please be aware that shipments might take longer than expected to arrive due to COVID-19 mail carrier delays. Before placing your order, please visit our SHIPPING POLICY page to familiarize yourself with our warm weather shipping policies, as well as general order processing and shipping information. The link is located at the bottom of our website page. Thank you.


GET SHIPPING ESTIMATES

**Please be aware that deliveries are being affected due to COVID-19. We work hard to ensure your chocolate order is shipped in a timely manner from our facility, but mail carriers are experiencing high demand and shipments might take longer to arrive than expected. At this time, we cannot offer refunds due to delayed delivery. If you don’t receive your package or something arrives damaged, please contact us.**

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Shipping Information

Shipping chocolate can be challenging during warmer weather, and we here at Coracao & CACOCO do our best to package everything with the utmost care to ensure safe delivery.

Please take a minute to familiarize yourself with our shipping policies before placing your order.

 

Order Processing

All orders will take between 1-5 business days to process within our facility before being shipped. If you need an order to arrive by a certain date, please contact us directly and we will do our best to accommodate. 

Our business hours are Monday-Friday, 9am-5pm PST.  We don't process or ship orders over the weekend.

 

Delivery Times for Businesses & Residences

USPS and UPS are our preferred and most reliable shipping vendors. 

Deliveries are made to commercial locations Monday through Friday. Saturday delivery is available for businesses only  if specified (where available, additional charges apply). Deliveries to businesses occur between 9 am and 5 pm.

Deliveries are made to residential locations Monday-Saturday, and deliveries to residences occur between 9 am and 8 pm.

Note: Our shipping vendors may require a signature for delivery at the discretion of the driver.

 

Warm Weather Shipping Policy

Our main goal is to make sure that your products arrive unmelted and in the best possible condition. During warmer months, priority shipping will be the required shipping option, and we will aim to only ship out of state orders Monday-Wednesday, at our discretion, to ensure your chocolate doesn’t sit in a hot delivery truck or warehouse over a weekend. 

If you are ordering to a warmer location, we request that you please do your best to have someone home to receive the package directly to avoid prolonged time in outside heat.

Note: When shipping to areas with high temperatures that are 90 degrees Fahrenheit and above, we will use priority shipping and package with insulation and ice pack(s), however the customer will absorb the risk of melted chocolates.

 

Free Shipping 

Orders over $75 within the 48 contiguous United States will automatically receive free shipping, even during warm weather months. 
 
Note: Hawaii & Alaska are excluded from this promotion.

International Orders

To inquire about shipping to countries other than the U.S. or Canada, please visit our contact page. Note that we are unable to process international credit cards or orders originating from an international IP address.

 

How Do I Track My Order?

Once your order has been shipped, you will receive a confirmation email that will contain order tracking information. If you do not receive an email within 5 business days after placing your order, feel free to contact us and we will be happy to assist you. 

Track Your Order Here with your UPS tracking number(s)

Track Your Order Here with your USPS tracking number(s)

Note: If there is an issue with your delivered order, such as damaged or melted products, please take photos to document (for mail carrier claim filing purposes) and contact us.