Hello Friends & Family,
We hope you’re well & finding ways to relax & take care. We are all practicing as much grace we can muster.
As the world responds to COVID-19, we’re continuing to adapt to new challenges facing our supply & services. We want to be transparent about recent changes and share the steps we’re taking to respond; you can continue to rely on us to bring you the best chocolates the world has to offer. Now & always, Coracao commits to providing a safe and satisfying service.
Cleaning & Team Members:
We assure you that we have enhanced our already strict cleaning regimens as an extra precaution. We continue to sanitize our manufacturing/packaging areas before and after every prep. We process & sanitize all incoming ingredient & supply deliveries with fastidious attention. We require all team members to wear gloves and masks at all times in our facility. Lastly, no non-essential persons are permitted entry to Coracao. Sorry y'all, no tours right now.
Store Hours & Operations:
Our web store is open 24 hours a day. We also maintain our weekly booth at the Berkeley Ecology Center Saturday Farmers' Market. This is a beautiful, vital moment for farmers' markets. They are rapidly becoming a lifeline for East Bay communities as the shopping experience is outdoors, relieves stress off of grocery stores, and provides more room for physical distancing than indoor shopping.
Products & deliveries:
At this time (4/20/2020), we are experiencing delays in our delivery services via USPS. USPS Priority Mail and 1st Class Package Service 2 & 3 day delivery windows are now 3 & 4 days. Priority Mail local to the bay area will remain the same. Our team is striving to ensure we’re able to ship your products quickly & safely.
As always, we’ll send you an email when your order ships and is out for delivery. Please look out for updates in your inbox.
We have little control over the issues that may occur with the carriers we use (USPS &UPS). Please be patient with us & them if there is an issue. Carriers are on the front lines of this epidemic. They are our everyday heroes.
Just as we are essential to vegans, those with allergies and health/eco conscious eaters; to us, you all are essential. It is a beautiful circle of support. Coracao is grateful to serve you in a time like this. We will do our darnedest to fulfill our mission of crafting organic chocolate for the people. For you & for our hard working farmers in Ecuador.
Once this passes, we look forward to celebrating... and grieving with all of you beautiful humans in the precious new world we arrive in.
Para el bien de todos,
The Coracao & Cacoco Family